If you did not find the answer to your question here, you can contact the technical support of the service@FlirtuHelpBot.

Please formulate your question in advance - describe what happened to you, what is the problem and what exactly is not clear to you, if necessary, attach a screenshot of the screen.

Appeals like “everything is bad”, “what to do”, “I don’t understand”, “help me, I’m not working” and others that do not contain a clear description of the problem will not be considered.

Voice messages and messages sent in secret chat will also not be considered.

What is @Flirtu_bot?

@Flirtu_bot is a dating service. Here you can find new friends, casual communication or the love of your life. Please note - we do not provide people. We provide only a software product that allows people to independently post information about themselves, select a couple, communicate and perform other actions aimed at getting to know and communicating with other people. Users on their own create their profiles and decide how to use them and with whom to communicate.

🔞STORIES section - how does it work?

This section is the easiest to use. View photo stories of other users and write to whom you want. Your messages will be anonymous, and it is up to you to decide whether to disclose incognito or not. You can also publish your photo story so that they write to you.

START section - how does it work?

You press the bot button ✳️START ✳️ and look through the profiles of those who are also looking for a couple. Give a 💚 for the ones you like. When they also give you a 💚, both of you will receive a message about 💞 mutual sympathy and 💌 a link to a chat where you can chat directly. It doesn't matter who likes first and who likes second, the important thing is that you both do it. If you do not want to wait, then you can use paid services ( What is the Likes you section?, What is a VIP subscription and what benefits does it provide?, What are Gifts and what are they for?, What is the Priority function and what is it for?, What are coins and what are they for? ) to increase your popularity or simplify the dating process.

I put ❌ instead of 💚, how can I change my mind?

No way. Once an assessment has been made, it cannot be changed or cancelled. So, if in doubt - better put 💚. You can stop chatting later.

Matches - why can't I chat with people I like right away?

Because sympathy should be MUTUAL. It's not enough just for you to give someone 💚. This person should also rate you with 💚. It doesn't matter who puts 💚 first and who puts 💚 second, the important thing is that you BOTH do it. Only then will you have a match of likes, after which you both will receive a message about 💞mutual sympathy and a 💌link to a chat where you can chat directly.

Why do I get a chat link after a match, but not a Telegram contact?

User contacts are personal information, we cannot distribute them. Only the users themselves can decide who to share their contacts with. Chat is an opportunity to communicate with the interlocutor and decide whether you want to continue communication and give your contacts.

How to send messages?

To send a message to your match (Matches - why can't I chat with people I like right away), go to the Matches section and click the "Open Chat" button below the person's photo. To send messages to story authors (🔞STORIES section - how does it work?), go to the Stories section, select a story, and click the "Send Anonymous Message" button. To access your chats, you can also use the 💌button in the main menu of the bot.

What is the Likes you section?

💗 Likes you is a section where the profiles of ONLY those people who ALREADY liked you are selected. If you don’t want to look at Start all the profiles that match your search conditions, or don’t want to wait until someone you like sees and likes you in response, in this section you can choose from those who have already put you 💚 and immediately get match + 💌 chatlink to talk. (The Likes you section is fully available only to VIP users. For the rest, the use of this section is limited, not all users are available for rating) The "💗 Likes you" button is located in the main menu, at the bottom right under the ✳️START ✳️ button

What is a VIP subscription and what benefits does it provide?

With VIP status you will receive:
✅ Access to the section "Likes you"
✅ Unlimited viewing of candidates
✅ Access to the filters of the “Stories” section
✅ More mutual likes
✅ 1,000 coins every month
✅ Personal technical support
✅ No ads
Subscription automatically renews at the end of the paid period.
When connecting a subscription, the user agrees to subsequent payments.
Only bank cards are accepted for payment.

How to become a VIP?

Click the bot buttons Settings - VIP. There you can learn more about the VIP subscription and choose the terms of connection.

How to get VIP for free?

There is currently no such feature. Perhaps this will appear later.

How to disable the VIP subscription?

Here's what to do: Click the bot buttons Settings - VIP. The bot will inform you about the duration of your VIP membership. Under this message there will be a button to enter the payment system portal. There you have to turn off subscription renewal yourself. If you turn off the renewal, the subscription will be valid until the end of the paid period.

What are Gifts and what are they for?

🎁A gift is a way to attract the attention of your sympathy and offer him / her your candidacy for evaluation immediately, at the time of sending the gift, and not in the general display. Moreover, if your application was initially rejected, the gift will give your sympathy the opportunity to change their mind. It is necessary to send a gift INSTEAD OF 💚. Upon registration, we give you 100 coins to try it.

What is the Priority function and what is it for?

🚀Priority is a feature that promotes your profile to priority places in the display for all users, and they see you out of turn. You will immediately notice how your popularity and the number of likes have increased.

What are coins and what are they for?

Coins are the bot's currency for purchasing/opening additional paid services that can speed up and facilitate the dating process or increase your popularity, such as Gifts (What are Gifts and what are they for?) and Priority (What is the Priority function and what is it for?)

How to get coins?

You need to go to the 💰Coins section. Your balance is indicated there and there are detailed instructions on how to get them, what they can be spent on. Or you can sign up for a VIP subscription and receive 1000 coins every month as a gift for the entire duration of the subscription.

How to earn coins (get free)?

There is currently no such feature. Perhaps she will appear later.

Why am I being forced to pay?

You are not forced to pay. All basic functionality (🔞STORIES section - how does it work?, START section - how does it work?), necessary for getting to know each other, is available for free. Only additional services (What is the Likes you section?, What is a VIP subscription and what benefits does it provide?, What are Gifts and what are they for?, What is the Priority function and what is it for?, What are coins and what are they for?) are paid. To use paid services or not is absolutely your desire and decision.

How can I meet people for free?

Please use the free sections ✳️START ✳️ (START section - how does it work?) and 🔞Stories (🔞STORIES section - how does it work?). The 💗Likes you section (What is the Likes you section?) is also partially available for free.

We had a match, I wrote to the chat, but they don’t answer me - why?

Only those who do not answer you can answer this question. When a message is received, the user receives an audible notification of the incoming message, as well as an indication of unread messages in the main menu buttons. They can not answer for many reasons - perhaps this person is busy now, is not constantly in the bot, or has already met someone else. We cannot force users to respond to you or know the reasons for their silence.

Almost no one likes me, I have few matches - what should I do?

Make sure that your profile looks attractive and interesting: upload a good, really good selfie, bright, unusual. Fill out the "About" section - write a little about what kind of relationship you are looking for, your tastes and interests. You can also use additional features (What is the Likes you section?, What is a VIP subscription and what benefits does it provide?, What are Gifts and what are they for?, What is the Priority function and what is it for?, What are coins and what are they for?) to increase your popularity and get other benefits.

Why was my photo rejected or my account blocked?

Because this photo or other profile data does not comply with the rules of the service. For example - an image or other profile data of poor quality / does not contain a person / taken from the Internet / contains addresses or contacts / refers to a person under the age of 18 or a child / contains advertising or sales offers, etc. For a more specific answer related specifically to your situation, you should contact the Technical support service at @FlirtuHelpBot

What should my profile be like?

Since this is a dating service, you must set your own photo in your profile. Not a joke, not art, not a photo of other people or animals, and so on. The photo must show you, in clothes, your face must be visible. The photo itself must be of good quality. Your account must not contain erotica, advertising, threats, insults or other negative content. You can post pictures and other photos of interest to Stories, but your profile photo must meet the requirements above.

How can I customize my profile?

To view or customize your profile, please click the bot buttons ⚙️Settings - My Profile

How can I customize my search?

To view or customize your search, please click the bot buttons ⚙️Settings - Search settings

At what age can you use the service?

From 18 years old.

How to delete a profile?

To delete a profile, you need to send a request to the technical support service at @FlirtuHelpBot. Also, please indicate the reason for the removal - it is very important for us to know this in order to improve the service. Please note: stopping the bot does not result in the deletion of the profile. If you are a VIP user, please disable your VIP subscription ( How to disable the VIP subscription? ) before requesting deletion and, if necessary, notify the technical support staff about this.

I want to report another user

If you would like to report a user, please send a screenshot of their profile and proof of your allegations to Technical Support at @FlirtuHelpBot . After verification, a decision about blocking the user will be made.

My bot control buttons are missing

If your bot control buttons are missing or the bot is not responding to your commands, you may have switched to the keyboard, stopped the bot, or blocked it. To switch from the keyboard, click here:
To restart the bot, click on the name of the bot at the top of the screen, then on the 3 dots in the upper right corner and select "restart bot" in the menu that opens. This is the most frequent, but not the only location of the required menu. It may be different depending on your device model or Telegram version. If you are unable to solve the problem yourself, please contact the Technical support of the service at @FlirtuHelpBot

Where can I learn more about the terms and conditions of using the service?

You can read the Terms of Use (https://flirtu.io/agreement/) and Privacy Policy (https://flirtu.io/privacy/)

If you did not find the answer to your question here, you can contact the technical support operator @FlirtuHelpBot

Please formulate your question in advance - describe what happened to you, what is the problem and what exactly you do not understand, if necessary, attach a screenshot of the screen. Applications that do not contain a description of the problem will not be considered. Voice messages and messages sent in secret chat are not accepted.